Networks & connectivity

Network Watch

See the problem. Know the next step.

Keep an eye on the connections and equipment your workplace depends on.

Discuss Network Watch See what’s included

Monthly fee and coverage agreed after a review. Setup and licences itemised separately.

Illustrative network diagram: internet, firewall and switch connected to office devices and Wi-Fi, with sample monitoring statuses. — Illustrative example Not live data or a service guarantee.

A good fit for

For businesses with working network equipment that need ongoing visibility, or an internal IT contact who needs help keeping track of faults.

The ongoing work

What we look after.

Your proposal names the systems, tasks and allowance covered. Here is what the service can include.

Watch the agreed equipment

Define the internet links, firewalls, switches and Wi-Fi equipment to monitor. Set useful checks and alert thresholds where the equipment and access support them.

Make alerts actionable

Record what failed, when it happened and who should investigate. Human review and escalation follow the agreed service window; an automated alert is not a promise of immediate repair.

Look for recurring problems

Summarise recorded incidents, equipment health and recommended follow-up in a monthly network report. Keep the responsibility for each next step visible.

Explore an example

Network support.

A connection keeps dropping. Understand the issue and work through the next step.

Select a part of the network to explore.

Start with the symptom: Find out which devices are affected, where the connection drops and when it happens.

Check the Wi-Fi: Review the affected access point and available information to narrow down the issue.

Follow the connection: Review the agreed connection checks and available equipment information during the service window.

Illustrative example, not a client result or live monitoring data. Monitoring and response depend on agreed scope and service hours.

Checks only cover the agreed equipment. Loss of power or connectivity may also interrupt monitoring; independent backup access is a separate design decision.

Clear from the start

Agree the boundaries.
Then get to work.

Unlimited fault repairs, replacement equipment, onsite visits, cabling and network redesign are not included. Monitoring does not include a guaranteed 24/7 human response.

Network troubleshooting & projects

Questions, answered

Before you get started.

Will monitoring stop every outage?

No. Monitoring helps identify supported faults and recurring patterns. It cannot prevent every failure or guarantee internet availability.

Can you work alongside our current IT provider?

Yes, where responsibilities, access and escalation are agreed with the business and the existing provider.

What happens when a repair is needed?

We explain the finding and agree any work outside the monitoring arrangement before additional charges apply. Specialist suppliers may need to be involved.

How are fees and response times agreed?

We review your setup and provide a written proposal covering the monthly fee, service hours, work allowance, response arrangements, onboarding, licences and exclusions. Monitoring does not imply guaranteed 24/7 human response. Existing managed-plan inclusions are checked to avoid duplicate charges.

Start with your existing setup

Let’s talk about
Network Watch.

Tell us what needs attention. We’ll review the fit and explain the proposed work and price before you commit.

Enquire about this service