A team cannot access project files
Review the agreed account, device and permissions, then coordinate with specialist software providers when necessary.
Business IT · Newcastle and the Hunter
IT support from the office to the workshop.
Quotes, project files and customer communications move between people and locations. We can discuss the agreed business IT that supports that work.
One-off work or ongoing support · Coverage agreed in your proposal
Your working day
Start with the work that needs to happen.
Every organisation is different. These are examples of the situations we can discuss, with scope agreed for your environment.
Office and workshop connectivity needs attention
Investigate the connection within the agreed scope and involve the internet or cabling provider when needed.
Someone joins a project team
Prepare the agreed work device and authorised access, and document the handover.
What support can cover
People, systems and the details between them.
Choose a defined job or discuss a managed arrangement. Users, systems, hours and responsibilities are set out in writing.
Explore business IT services →- Office devices and work email
- Staff accounts and shared files
- Workshop and office Wi-Fi troubleshooting
- Backup and recovery planning
- Supplier coordination and device records
Clear responsibilities
Know where the work begins and ends.
Machinery, operational technology, production safety and specialist engineering software are outside ordinary office IT support unless specifically agreed with qualified providers. Regulated cabling requires an appropriately qualified supplier.
How support works →Before you decide
Useful questions.
Do you service industrial machinery?
This page describes business IT support. Machinery and operational technology work would require a separate assessment and suitable specialist involvement.
Can you coordinate with our CAD or production software supplier?
Yes, coordination can be discussed within the agreed scope; product-specific support remains with the relevant supplier.
Can we start with a defined issue?
Yes. We can discuss a single investigation or setup before any ongoing arrangement.
Tell us what your team needs.
Start with the systems you rely on and the issue you want to solve. We’ll discuss a practical first step.