Managed IT support · Newcastle and the Hunter
One place for your staff to turn when technology needs attention. From a new monitor to recurring email problems and business-wide changes, Wayrest helps keep your systems usable and your people working.
For small teams, typically 5–30 staff, who want one accountable IT contact. We can also discuss support alongside an existing internal IT person.
Illustrative technology scene · Wayrest Technology
Your staff should not need to work out which supplier owns a problem before asking for help.
Coverage, support hours and specialist work are agreed in your proposal.
Every part of the working day, with the scope made clear.
Staff onboarding and offboarding, laptops, desktops, monitors, printers, software installation, login issues and workstation configuration.
Staff onboardingBusiness email, Microsoft Teams, SharePoint, OneDrive, Google Workspace, user licences, shared files, permissions and common application issues.
Microsoft 365 supportInvestigate connectivity faults, device access and unstable networks. Coordinate with internet providers and quote network changes when required.
Review updates, device protection, account security, multi-factor authentication, backup needs and recovery readiness. Monitoring and security services are agreed explicitly.
Backup and recoveryHelp communicate with your software, hardware and internet suppliers. We work through the agreed issue rather than leaving your staff to chase providers.
Workstation rollouts, migrations, office technology refreshes, business applications, integrations and custom software where necessary.
Software engineeringA typical plan brings these six areas together for an agreed monthly fee. Your proposal names the users, devices and systems included, along with check frequency and work limits.
A clear contact for computer, email, login and application problems affecting your team.
Joiners, leavers, account permissions and routine setup for the users and devices on your plan.
Scheduled update and security checks, with monitoring and endpoint tools listed in your proposal.
Checks of the agreed backup systems, a restore-test schedule and a record of gaps that need attention.
Practical staff instructions and technical records, reviewed as the systems we manage change.
A plain-English summary of support work, recurring issues, outstanding risks and recommended next steps.
We quote from your staff and device counts, locations, software, existing setup and required support coverage. The proposal separates the monthly fee from onboarding or catch-up work, licences, hardware, onsite travel and major projects. Any applicable tax is shown.
Routine equipment setup and onsite help can be included where the plan says so. New locations, major migrations, large rollouts and specialist trades are scoped separately. Work outside the plan needs an agreed quote or approval.
See how a new monitor or workstation installation is scopedYour team gets usable instructions. Your business gets a record of the systems it depends on. Passwords stay in an agreed secure vault, separate from everyday guides.
01 / For your people
Written for your setup · Checked before handover
02 / For your business
Illustrative example · No customer data
We review affected records when managed systems change. Your proposal sets the wider review schedule and handover arrangements.
Explore IT documentationIllustrative examples · Fictional records, not customer results
Each real guide includes its owner, last review date and the systems it applies to.
A typical sequence, from the first conversation to a shared view of your IT.
We begin once the agreement and initial payment arrangements are in place. Timing depends on access, your existing provider and the work agreed in the proposal. Technical scans require separate permission.
Discuss your business, review the current setup and agree on scope, monthly cost, onboarding work and support expectations in writing.
Arrange authorised access and any provider handover. Record agreed systems, account ownership, devices, backup status and the highest-priority gaps.
Set up the agreed support and maintenance tools, work through approved priorities, test agreed recovery steps and prepare the first staff guides.
Walk through the system records and service summary. Confirm open issues, named owners, next actions and the next review date.
Your handover: system register, support instructions, initial guides and a prioritised action list. Open gaps keep a named owner and next step.
Report the problem through your agreed support channel. For an outage stopping the business, call 0485 999 543 and explain who is affected.
“Who is affected,
and what has stopped?”
Record the issue, assess its impact and confirm the next step. A business-wide outage takes priority over a planned equipment request.
Your update identifies the owner, progress, supplier dependencies and when to expect the next update.
The issue stays tracked through resolution. Relevant system records and guides are updated as the managed setup changes.
The service window and initial-response targets for each priority are written into your proposal. Initial response means someone has assessed the request and explained the next step; it is different from a promised resolution time. After-hours arrangements must be agreed separately.
Yes, for the systems and support hours agreed. Wayrest can be the primary IT contact for your team and coordinate external suppliers and appropriately qualified specialists.
No. One-off diagnostics or defined projects can be agreed separately. If you want ongoing coverage, we design a managed agreement around your business.
Yes, provided it is compatible and safe to install. We can assist with procurement too. Labour, equipment and any travel arrangements are confirmed in the scope or quote.
We arrange visits across Newcastle, Lake Macquarie and the Hunter based on location and scheduling. See service areas and remote coverage.
Staff and device counts, sites, applications, the current environment and required support coverage all affect the scope. Onboarding, subscriptions, hardware and larger projects are identified separately where applicable.
The proposal sets out account ownership, authorised access, documentation and handover arrangements. We review existing ownership gaps during onboarding.
No. A backup job result says something different from recovering data. The service records distinguish the two and specify which restore scenarios and schedule have been agreed.
Yes, subject to the agreed users, systems and sites. Remote support, physical attendance and travel arrangements are defined before the service begins.
Tell Wayrest how many staff you have, what systems you rely on and what is currently frustrating your team. We can discuss an initial assessment and suitable support arrangement.
Prefer a phone conversation or site visit? Tell us when you enquire. Or call 0485 999 543.
