15-minute video conversation · Phone or onsite meeting by arrangement
Illustrative technology scene · Wayrest Technology
01 Coverage review
02 Agreed restore tests
03 Recovery documentation
Practical help, clearly scoped
From the first question to a working result.
01
Decide what the business needs to recover
Start with the files, cloud applications, devices and services that would stop work if lost. We ask how much recent work you could afford to lose and how long each service could be unavailable. Those business decisions guide a suitable backup scope and recovery approach.
02
Record coverage and exclusions
The plan identifies the protected systems, retention requirements, storage arrangements and who receives alerts. Cloud applications, local devices and specialist software may need different solutions. Any unprotected system is recorded so the business can make an informed decision.
03
Check recovery as well as backup status
An agreed restore test checks a defined recovery scenario, such as restoring a sample file or a specific workload. We record what was tested, the result and any limitations. Testing one file does not establish that the whole business could recover within a particular time.
04
Keep the recovery instructions usable
Recovery depends on access, subscriptions, working equipment and the right people. We document the relevant contacts and procedure, with credentials held in an agreed secure vault. Major changes to systems or data should trigger a review of backup coverage and recovery instructions.
Before we talk
A little context helps us get started.
You do not need a technical assessment before making contact. Share what you know; we
can work through the gaps together.
A list of critical files, applications and devices
Current backup products and the last known restore test
How much data loss and downtime each process could tolerate
Sync, retention and backup serve different purposes. We review the product settings and recovery requirements before deciding whether existing features are sufficient.
Can you check a backup system we already have? +
Yes, with authorised access and an agreed scope. The review identifies covered workloads, recent job results, alert handling and any restore-test evidence.
How often should backups be tested? +
The schedule depends on your recovery needs and how systems change. Your proposal should specify test frequency and exactly what each test covers.
Can you promise a recovery time? +
Only an explicitly agreed and supportable target belongs in a service agreement. Recovery depends on the incident, backup state, equipment and outside services; no general page promise replaces that assessment.
Are Microsoft 365 and Google Workspace included? +
Only when the agreed scope names the relevant workloads. Email, shared files and other cloud data should not be assumed covered by a device backup.
What happens when a backup check fails? +
The agreed alert and support process determines who investigates and reports it. We distinguish failed jobs, unresolved exclusions and failed restore tests in the service records.
A straightforward next step
Tell us what needs to work better.
We will discuss the setup, the problem and the right next step before proposing work.