Long waits for simple fixes
Your team has to follow up to find out what is happening.
For businesses with an existing IT provider
Thinking about changing IT providers?
If you are unhappy with your current IT support, we can talk through the problems and help you plan what comes next.
Newcastle, Hunter and Central Coast businesses · Remote options by arrangement · No 24/7 coverage
Does any of this sound familiar?
The same issues keep returning
The same problem comes back after it is fixed.
Unclear value for the monthly bill
It is hard to tell what is included, what is excluded and what improves.
How we plan a provider switch
- 01
Understand the current problems
Talk through the issues, systems you rely on and any existing contract.
- 02
Plan access and handover
Check who controls your accounts, licences, backups, domain and records.
- 03
Agree on scope and timing
Agree on the price, who does what and when the change will happen.
- 04
Review before moving further
Check the agreed systems and list anything that still needs attention.
Any paid work starts with a written scope, terms and price. Access, security responsibilities and support hours must be agreed before work begins.
Questions worth asking first
Will switching IT providers cause downtime?
There can be disruption, depending on systems, access and the current provider. An inventory and staged plan help identify the risks first.
What if our old provider owns the accounts?
That requires an access and ownership review. Any transfer should be authorised, documented and agreed with the relevant parties.
Do we have to sign a monthly contract?
No automatic commitment. A review or diagnostic can be scoped separately from an ongoing support agreement.
Have a provider problem worth discussing?
Describe the biggest recurring issue and the size of your team. We can outline a sensible first assessment.