A computer cannot access orders or email
Investigate the agreed device and account, and coordinate with the relevant ecommerce provider if needed.
Business IT · Newcastle and the Hunter
IT help for the people behind your shop.
A store, showroom or online shop depends on more than the customer-facing systems. We can help with the agreed computers, staff accounts and connections used behind the scenes.
One-off work or ongoing support · Coverage agreed in your proposal
Your working day
Start with the work that needs to happen.
Every organisation is different. These are examples of the situations we can discuss, with scope agreed for your environment.
The shop has unreliable Wi-Fi
Work through the device, local network and internet connection with the responsible supplier.
A new staff member needs a working setup
Prepare the agreed device and account after permissions are approved.
What support can cover
People, systems and the details between them.
Choose a defined job or discuss a managed arrangement. Users, systems, hours and responsibilities are set out in writing.
Explore business IT services →- Shop and office computers
- Staff accounts and work email
- Wi-Fi and internet troubleshooting
- Shared files and device records
- Coordination with ecommerce and payment suppliers
Clear responsibilities
Know where the work begins and ends.
Payment terminals, ecommerce platforms, internet connections and cabling may remain the responsibility of specialist providers. Work, hours and onsite coverage are agreed in advance.
How support works →Before you decide
Useful questions.
Can you support our point-of-sale software?
We can discuss the device or network around it and coordinate with your provider. Product-specific support depends on the supplier and agreed scope.
Can you help with one device?
Yes. A defined setup or investigation can be quoted as a single job.
Do you support online shops?
We can discuss staff access and the agreed technology around the shop. Website development or specialist ecommerce work is scoped separately.
Tell us what your team needs.
Start with the systems you rely on and the issue you want to solve. We’ll discuss a practical first step.