Keep the baseline consistent
Maintain the agreed configuration for enrolled devices, supported apps and security settings. Record ownership and approved access rather than treating every device as identical.
Computers & mobile devices
Device Care
Work-ready devices. Less everyday admin.
Keep supported computers and mobile devices organised, configured and maintained.
Monthly fee and coverage agreed after a review. Setup and licences itemised separately.
A good fit for
For teams that need consistent device settings without purchasing a full helpdesk arrangement. Device eligibility, ownership and platform licences are reviewed first.
The ongoing work
What we look after.
Your proposal names the systems, tasks and allowance covered. Here is what the service can include.
Oversee updates and exceptions
Manage supported patching and app deployment policies, review reported failures and identify devices that need attention. Available controls differ by operating system and management platform.
Make changes traceable
Keep a record of agreed management actions and report configuration or compliance exceptions. Significant changes and destructive actions require explicit authorisation.
Explore an example
Device care.
See how an update exception can become a practical next step.
Select a part of the scene to explore.
Identify the exception
The management platform reports that an enrolled device is outside its agreed update baseline.
Illustrative example. Reporting depends on enrolment, connectivity and supported platform features. This is a sample situation, not a client result or live data.
A compliant device is not a guarantee against a security incident. Checks depend on device connectivity, enrolment and the platform’s reporting.
Clear from the start
Agree the boundaries.
Then get to work.
Platform and security licences, device purchases, initial enrolment projects, catch-up remediation and end-user troubleshooting are separately scoped. Remote wipes are never automatic.
Device enrolment & rollout projectsQuestions, answered
Before you get started.
Can you manage Windows, Mac and phones?
We assess supported Windows, macOS, iPhone, iPad and Android devices. Enrolment and available controls depend on the selected platform, licences and device eligibility.
What about staff using their own phones?
Ownership, privacy and consent are agreed first. Where supported, application-level controls may protect work data without managing the entire personal device.
Does this include helpdesk support?
Not automatically. Device administration is different from troubleshooting individual user problems. Broader remote support is available through a separately agreed managed IT plan.
How are fees and response times agreed?
We review your setup and provide a written proposal covering the monthly fee, service hours, work allowance, response arrangements, onboarding, licences and exclusions. Monitoring does not imply guaranteed 24/7 human response. Existing managed-plan inclusions are checked to avoid duplicate charges.
Start with your existing setup
Let’s talk about
Device Care.
Tell us what needs attention. We’ll review the fit and explain the proposed work and price before you commit.
