An agent needs access away from the office
Discuss the agreed laptop, phone, account and shared file access needed for their role.
Business IT · Newcastle and the Hunter
IT support for your property team.
Sales, property management and administration teams depend on access to enquiries, documents and the systems behind each handover. We can help with the agreed devices, accounts and connections.
One-off work or ongoing support · Coverage agreed in your proposal
Your working day
Start with the work that needs to happen.
Every organisation is different. These are examples of the situations we can discuss, with scope agreed for your environment.
A property manager cannot access a mailbox
Investigate the affected account or device and coordinate with the relevant provider where needed.
Someone joins or leaves the agency
Confirm access with an authorised contact, prepare or remove the agreed access and document the handover.
What support can cover
People, systems and the details between them.
Choose a defined job or discuss a managed arrangement. Users, systems, hours and responsibilities are set out in writing.
Explore business IT services →- Staff accounts and shared mailboxes
- Laptops, phones and office Wi-Fi
- Shared files and approved permissions
- Backup and recovery planning
- Coordination with property software suppliers
Clear responsibilities
Know where the work begins and ends.
Property platforms, internet service and specialist applications may remain the responsibility of other providers. The proposal sets out coverage, authorised access and travel.
How support works →Before you decide
Useful questions.
Can we keep our existing property software?
Yes. We can discuss the IT around it and coordinate with its supplier; product-specific support remains subject to the agreed scope.
Can you help with one issue first?
Yes. A defined setup or investigation can be quoted separately from ongoing support.
Do you support people working remotely?
Remote help can be discussed for agreed devices and accounts, subject to connectivity and authorised access.
Tell us what your team needs.
Start with the systems you rely on and the issue you want to solve. We’ll discuss a practical first step.