Tell us what you need
Call or send a message describing the problem, your location and the devices or systems involved. For a business, let us know who can approve the work.
IT support for business and home
Clear help, from the first conversation.
Whether your team needs ongoing IT support or you need help with a device at home, start by telling us what is happening. We will explain the options and agree on the work together.
Newcastle & Lake Macquarie · Visits by arrangement · Remote help where suitable
From question to next step
What to expect.
Agree the next step
We discuss whether remote help, a visit or a larger project makes sense. We explain the proposed work, price, availability and any travel or parts costs before you agree.
Work through it together
With your permission and the access needed for the agreed work, we investigate, explain what we find and carry out the work we have agreed. If the scope needs to change, we discuss it first.
Know what happens next
We explain the result and any outstanding issue or specialist handover. Where useful, we can agree simple instructions or documentation as part of the work.
Before you get in touch
A little context helps.
You do not need technical language or a diagnosis. Tell us what is happening, where you are and how you would like us to contact you. Please keep passwords and verification codes private.
Questions, answered
Before you get started.
Can I book a single problem?
Yes. Households and businesses can ask about a defined issue or setup. A managed agreement is a separate option for businesses that need ongoing support.
Do you visit homes and workplaces?
Visits can be arranged in Newcastle, Lake Macquarie and nearby areas, subject to availability and the work. We confirm travel and costs beforehand. Some problems can be handled remotely.
How much will it cost?
We discuss the work and location before explaining the proposed price. Equipment, subscriptions, specialist work and travel are identified where applicable.
Who will I deal with?
Wayrest is founder-led. Calvin Kennedy will discuss your needs and the agreed work. If a specialist or supplier needs to be involved, we will explain their role.
What happens if the issue is more complicated?
Some faults need further diagnosis, parts, supplier involvement or specialist repair. We explain the next step and agree any additional work before proceeding.
Do you need my passwords?
You should retain control of your passwords and verification codes. Access for business systems must be authorised by the appropriate account owner.
Start with a conversation
What can we help you with?
Tell us about the issue and we will work out a suitable next step.