Workflows & integrations

Automation Care

Keep the workflow moving. Catch the exceptions.

Look after existing automations, with failure checks and a clear handover when something changes.

Discuss Automation Care See what’s included

Monthly fee and coverage agreed after a review. Setup and licences itemised separately.

Illustrative automation diagram with a trigger, validation, human approval, system update and notification, plus an exception that needs attention. — Illustrative example Not live data or a service guarantee.

A good fit for

For teams already using Power Automate, n8n or custom workflows that need ongoing oversight. We review each workflow, its dependencies and access before accepting it.

The ongoing work

What we look after.

Your proposal names the systems, tasks and allowance covered. Here is what the service can include.

Know what ran and what failed

Define the workflows and failure signals to monitor. Where the platform supports it, review execution errors, missing inputs and other agreed exception conditions.

Handle exceptions deliberately

Investigate failures within the support allowance and identify a safe next action. Retrying a workflow that sends messages, creates records or moves money requires care to avoid duplicate effects.

Keep the handover useful

Record dependencies, ownership and approved changes. Review supplier or integration changes that affect the supported workflow, with larger rework quoted separately.

Explore an example

Automation care.

A stopped workflow needs a safe recovery path.

Select a part of the scene to explore.

Flag a stopped run: An agreed failure check identifies a stopped or rejected workflow run.

Review the failed step: Inspect the failed step and its dependencies without blindly replaying actions that may already have occurred.

Agree a recovery path: Test an authorised correction and recovery path, or agree a separately scoped integration update.

Illustrative example. Sensitive actions retain the approval rules agreed for the workflow. This is a sample situation, not a client result or live data.

Monitoring does not make sensitive actions autonomous. Financial, access-control and external messaging actions retain the approval rules agreed for that workflow.

Clear from the start

Agree the boundaries.
Then get to work.

New workflows, major integration changes, third-party usage fees and custom software projects are separate. Unsupported integrations and incomplete source access may limit coverage.

New business automation projects

Questions, answered

Before you get started.

Can you maintain workflows built by someone else?

Potentially. We need sufficient access, documentation and a supported platform to assess them. An initial review or remediation project may be required.

Will failed runs retry automatically?

Only where a safe retry policy is explicitly agreed and implemented. A retry must not duplicate payments, messages, account changes or other sensitive actions.

Can we request new automations?

Yes, as separately scoped projects. Automation Care is for maintaining the agreed workflows, not an unlimited development subscription.

How are fees and response times agreed?

We review your setup and provide a written proposal covering the monthly fee, service hours, work allowance, response arrangements, onboarding, licences and exclusions. Monitoring does not imply guaranteed 24/7 human response. Existing managed-plan inclusions are checked to avoid duplicate charges.

Start with your existing setup

Let’s talk about
Automation Care.

Tell us what needs attention. We’ll review the fit and explain the proposed work and price before you commit.

Enquire about this service