Set up a new device
Get a computer or phone ready, connect accounts and peripherals, and work through the everyday settings that matter to you.
Home IT support
Computer and device help at home
From a new laptop to a printer that will not connect, get practical help with the devices you use every day.
Newcastle & Lake Macquarie · Home visits by arrangement · Remote help where suitable
Practical help, clearly explained
How we can help.
Investigate a problem
We can look at software, email, updates, printing and performance, explain what we find and agree the next step.
Move your information
Discuss a suitable backup and transfer before changing devices. We check access and agree what can be moved before starting.
Before we talk
What to have ready.
Share what you know. You do not need to diagnose the problem yourself.
- The device and its charger or power supply.
- A description of the problem and any error messages.
- Your account details and access to a backup, if relevant. You stay in control of passwords and verification codes.
Can you come to my home?
Home visits can be arranged in Newcastle, Lake Macquarie and nearby areas, subject to availability and travel being agreed. Some issues may be suitable for remote help.
Do you repair screens or circuit boards?
We can discuss diagnosis and refer specialist electronics or component-level repairs where appropriate.
Can you guarantee my files can be recovered?
No. Recovery depends on the fault and condition of the storage. We discuss risks and refer specialist recovery where appropriate.
More ways we can help
Related home services.
Printers & scanners
Printer not connecting, scanning or printing properly? Get help setting it up and finding the cause.
Photos, files & backups
Keep important photos and documents organised and make a plan before moving to a new device.
Email & account access
Get help with email that will not sync, a new account setup or confusing sign-in and recovery steps.
A straightforward next step
Tell us what you need help with.
We will talk through the problem, the options and the cost before agreeing to work.