One-off work
For a defined setup, investigation or project. We discuss the issue and provide the applicable scope and price before paid work starts.
Explore one-off support →Pricing and scope
Know what you are agreeing to.
A new monitor, a difficult email problem and ongoing IT support are different jobs. We discuss the work first and agree the scope and price before paid work begins.
Choose a starting point
One job or ongoing support.
We don't publish a fixed rate or per-user price on this page. Your quote depends on the work and coverage required.
Ongoing managed IT
A proposal sets out the monthly fee and the agreed users, devices, systems, support window and work limits. The fee depends on your environment and coverage.
Explore managed IT →Projects and changes
Major migrations, new locations, large equipment rollouts and specialist work can require a separate scope and approval.
Your proposal
What should be clear before work starts.
We distinguish the regular service from other costs, where applicable. Ask us to explain anything that is not clear.
- ↗People, devices, locations and systems covered
- ↗Support hours, channels and response targets
- ↗Onboarding or catch-up work
- ↗Licences, hardware, travel and onsite work
- ↗Out-of-scope work, projects and tax
Useful questions
Before you decide.
Do I have to commit to a monthly plan?
No. We can discuss a defined one-off job separately from ongoing support. The terms of any recurring agreement are set out before you commit.
Are licences and hardware included?
Only where the proposal says so. We distinguish subscriptions and equipment from the service fee.
Are after-hours visits included?
Only if specifically agreed. The support window, onsite arrangements and any associated charges are included in your proposal.
What happens if work falls outside the plan?
We identify the additional work and agree on an appropriate scope, quote or approval before proceeding.
Start with what you need.
Tell us your team size, locations, systems and the help you are looking for. We'll discuss the next step.