Staff guides & procedures

Knowledge Hub

Useful answers. Kept up to date.

Keep staff guides, onboarding instructions and everyday procedures aligned with how you work.

Discuss Knowledge Hub See what’s included

Monthly fee and coverage agreed after a review. Setup and licences itemised separately.

Illustrative knowledge-base interface with search, staff guides and an onboarding checklist, following a create, review and publish process. — Illustrative example Not live data or a service guarantee.

A good fit for

For businesses that already have a place for their procedures but need help keeping a defined collection accurate and easy for staff to follow.

The ongoing work

What we look after.

Your proposal names the systems, tasks and allowance covered. Here is what the service can include.

Maintain the guides people use

Choose the onboarding instructions, IT how-to guides and selected SOPs covered by the service. Keep the intended audience, document owner and review date visible.

Turn changes into clear instructions

Use approved system and process changes to update the relevant guidance within the monthly allowance. A named business reviewer checks factual and operational accuracy.

Publish the approved version

Place reviewed updates in the agreed knowledge base, maintain useful links and record what changed. Access permissions and sensitive information remain under business control.

Explore an example

Knowledge Hub.

Keep your team’s guidance clear and current.

Select a part of the scene to explore.

Capture the change: The process owner provides approved changes and the staff roles affected.

Review the guide: Update the covered guide and screenshots, then obtain the process owner’s approval.

Publish the agreed version: Replace the agreed version, check its links and record when it was reviewed.

Illustrative example. Instructions are reviewed with your business and depend on the information supplied. This is a sample situation, not a client result or live data.

Instructions are reviewed with your business; they are not invented from incomplete source material. Sensitive staff or customer information is not used in public examples.

Clear from the start

Agree the boundaries.
Then get to work.

New knowledge-base implementations, major process redesign, large document rewrites, video production and regulated professional advice are separate. Monthly update volume is agreed in writing.

Documentation & training projects

Questions, answered

Before you get started.

Can you use our existing SharePoint or knowledge base?

We review the platform and permissions before agreeing the publishing process. Moving content into a new system is a separate project.

Who confirms the instructions are correct?

Your nominated process owner reviews the relevant operational details. Publication follows approval rather than assuming a draft is correct.

Can training videos be included?

They can be quoted separately or expressly added to a proposal. Routine guide maintenance does not automatically include filming or video production.

How are fees and response times agreed?

We review your setup and provide a written proposal covering the monthly fee, service hours, work allowance, response arrangements, onboarding, licences and exclusions. Monitoring does not imply guaranteed 24/7 human response. Existing managed-plan inclusions are checked to avoid duplicate charges.

Start with your existing setup

Let’s talk about
Knowledge Hub.

Tell us what needs attention. We’ll review the fit and explain the proposed work and price before you commit.

Enquire about this service