Connect the printer
Set up a compatible printer or scanner and connect it to your computer, phone or home Wi-Fi.
Home IT support
Home printer and scanner help
Printer not connecting, scanning or printing properly? Get help setting it up and finding the cause.
Newcastle & Lake Macquarie · Home visits by arrangement · Remote help where suitable
Practical help, clearly explained
How we can help.
Work through the problem
Investigate connection, software, print queue and ordinary configuration issues; discuss repair or replacement if the hardware is faulty.
Show you how to use it
Test printing or scanning together and explain the steps for the devices you use.
Before we talk
What to have ready.
Share what you know. You do not need to diagnose the problem yourself.
- Printer make and model, power lead and any cables.
- A device you want to print or scan from.
- Ink or toner and paper for a test.
Can you help with a wireless printer?
Yes, we can check the Wi-Fi connection and help connect compatible devices.
Do you repair printer hardware?
We can discuss the fault and whether a specialist repair or replacement makes sense. Parts or hardware repair would be separately agreed.
Can you set up more than one device?
We can discuss the devices and include them in the agreed visit.
More ways we can help
Related home services.
Home Wi-Fi & networking
Reliable Wi-Fi makes work, study and everyday life easier. We can help find the weak points and set up a network that suits your home.
Computers & devices
From a new laptop to a printer that will not connect, get practical help with the devices you use every day.
Home office setup
Make your home office easier to use, from connecting a new monitor to checking your video-call setup.
A straightforward next step
Tell us what you need help with.
We will talk through the problem, the options and the cost before agreeing to work.