Understand what matters
Identify the photos, documents, contacts and other information you want to protect or move, and check where it is currently stored.
Home IT support
Photo, file backup and device transfer
Keep important photos and documents organised and make a plan before moving to a new device.
Newcastle & Lake Macquarie · Home visits by arrangement · Remote help where suitable
Practical help, clearly explained
How we can help.
Choose a backup
Discuss external-drive and cloud options, costs, access and a sensible schedule, then configure the agreed approach.
Move and check
Help transfer accessible data to a compatible device and check a sample together before any agreed cleanup.
Before we talk
What to have ready.
Share what you know. You do not need to diagnose the problem yourself.
- Both devices, their chargers and any external storage.
- Access to relevant accounts and existing backups.
- A list of the files or photos most important to you.
Can all my files and apps be moved?
Not always. Compatibility, account access, licences, storage and device condition affect what can be transferred. We discuss limits first.
Can you recover files from a failed drive?
We can discuss the symptoms and appropriate next steps. Stop using a failing drive when important data may be at risk; specialist recovery may be needed, and results cannot be guaranteed.
Will you delete my old files?
Only if you authorise the specific deletion after discussing the risks and checking your new copy or backup.
More ways we can help
Related home services.
New phones & tablets
Moving to a new phone or tablet? Get help with the setup, accounts and data you use every day.
Computers & devices
From a new laptop to a printer that will not connect, get practical help with the devices you use every day.
Privacy & security
Understand your options and make thoughtful changes to your devices and accounts without making them harder to use.
A straightforward next step
Tell us what you need help with.
We will talk through the problem, the options and the cost before agreeing to work.