Prepare the old device
Check access to accounts and available backups, then discuss what can be transferred before making changes.
Home IT support
New phone and tablet setup
Moving to a new phone or tablet? Get help with the setup, accounts and data you use every day.
Newcastle & Lake Macquarie · Home visits by arrangement · Remote help where suitable
Practical help, clearly explained
How we can help.
Set up the new device
Connect to Wi-Fi, sign in yourself, transfer supported content and configure everyday preferences together.
Test the essentials
Check agreed items such as contacts, photos, messaging and authentication apps. Carrier activation and some apps may require separate steps.
Before we talk
What to have ready.
Share what you know. You do not need to diagnose the problem yourself.
- Old and new devices, chargers and a reliable Wi-Fi connection.
- Your own account credentials and recovery method.
- A list of important apps, photos and contacts to check.
Will everything transfer?
Not always. Apps, messages, authentication settings and purchased content depend on the devices and services involved. We check the requirements and limits first.
Can you transfer my mobile number?
We can help you understand the process, but activation or number transfers are controlled by your mobile provider.
Will you erase my old phone?
Only after you authorise it and understand the risks. We recommend checking the new device and backup first.
More ways we can help
Related home services.
Photos, files & backups
Keep important photos and documents organised and make a plan before moving to a new device.
Email & account access
Get help with email that will not sync, a new account setup or confusing sign-in and recovery steps.
Privacy & security
Understand your options and make thoughtful changes to your devices and accounts without making them harder to use.
A straightforward next step
Tell us what you need help with.
We will talk through the problem, the options and the cost before agreeing to work.