Start with your questions
Choose the everyday tasks you want to learn, such as messaging, photos, video calls, email or finding a setting.
Home IT support
Patient technology help for older adults and families
A patient person to sit with you, explain the steps and help make your phone, computer or tablet easier to use.
Newcastle & Lake Macquarie · Home visits by arrangement · Remote help where suitable
Practical help, clearly explained
How we can help.
Practise together
Work at your pace on your own device, with an accompanying family member or support person if you wish.
Leave with a guide
Where useful, agree a short written set of steps so you can repeat what you learned later.
Before we talk
What to have ready.
Share what you know. You do not need to diagnose the problem yourself.
- Your device and charger.
- A few tasks or questions you would like help with.
- Any accessibility preferences or a support person you would like present.
Do I need to know the technical terms?
No. Show us what you want to do or what is getting in the way and we can start there.
Can a family member book the visit?
Yes, with the device owner’s knowledge and agreement. We work with the person using the device and respect their choices and privacy.
Can you help with accessibility settings?
We can discuss suitable built-in options such as larger text, display and audio settings. Availability depends on the device.
More ways we can help
Related home services.
New phones & tablets
Moving to a new phone or tablet? Get help with the setup, accounts and data you use every day.
Email & account access
Get help with email that will not sync, a new account setup or confusing sign-in and recovery steps.
Scam & account help
If something seems wrong, act promptly. We can help you understand the device and account steps after you have contacted the right providers.
A straightforward next step
Tell us what you need help with.
We will talk through the problem, the options and the cost before agreeing to work.