Contact the right people first
If money or banking details may be at risk, contact your bank immediately using its official number. Contact affected account providers through their official channels.
Home IT support
Help after a suspected scam or compromised account
If something seems wrong, act promptly. We can help you understand the device and account steps after you have contacted the right providers.
Newcastle & Lake Macquarie · Home visits by arrangement · Remote help where suitable
Practical help, clearly explained
How we can help.
Review the device and accounts
With your permission, investigate suspicious remote-access tools and review account sessions, passwords and recovery settings where accessible.
Plan follow-up
Discuss updates, multi-factor authentication, backups and reporting options, including Scamwatch or ReportCyber where appropriate.
Before we talk
What to have ready.
Share what you know. You do not need to diagnose the problem yourself.
- A brief description of what happened and when.
- The affected device and access to your accounts.
- Names of your bank and providers; keep passwords and one-time codes private.
Can you recover money lost to a scam?
We cannot promise recovery or act as your bank. Contact your bank immediately through an official channel and follow its instructions.
Should I keep speaking to the suspected scammer?
Stop engaging and use independently verified contact details to reach your bank or provider. Do not give a caller passwords, codes or further access.
Can you guarantee the device is clean?
No. We can investigate and discuss appropriate options, which may include a reset or specialist support depending on the circumstances.
More ways we can help
Related home services.
Privacy & security
Understand your options and make thoughtful changes to your devices and accounts without making them harder to use.
Email & account access
Get help with email that will not sync, a new account setup or confusing sign-in and recovery steps.
Patient technology help
A patient person to sit with you, explain the steps and help make your phone, computer or tablet easier to use.
A straightforward next step
Tell us what you need help with.
We will talk through the problem, the options and the cost before agreeing to work.